Deliveries

General Delivery information:

We deliver every Monday to Huon Valley towns of Huonville, Ranelagh, Castle Forbes Bay, Geeveston.  Other Huon Valley towns by arrangements.  Please contact us to discuss and if we can’t get it to you ourselves we’ll look at one of our local freight companies to assist.  And weekly to Hobart/Kingston surrounds, this stage on a Wednesday.

Next day delivery requires the order submission by 12 noon the day prior.

It is best if someone is home for the delivery, especially if you have refridgerated or frozen items in your order.  We cannot take responsibility for these refridgerated or frozen items if no one is home and they are spoilt before you get them. if no one will be home then please ensure you leave specific instructions in the order notes as to where the delivery should be left. When a delivery is left unattended all risk for the goods passes to you the customer.

Failed delivery:

If we are unable to deliver your order due to no one being home and no instructions, we will make contact with you to make alternative arrangements. We reserve the right to charge a second delivery fee in this case and depending on the time delay, charges for any perishable products that need to be replaced due to the delay.

Fresh produce weight variance: We endeavour to get the weight of fresh produce as close as possible to the order quantity. However, there can be slight variation where the weight may be slightly over or under the ordered amount.

Special requests: If you have any specific requirements or instructions please include these in the order comments/notes during checkout.

Delivery charges:

Suburb/Region                 Min order           Normal Delivery 

Franklin                                  $50                            FREE
Huon Valley Council            $50                           $7.70
Hobart City Council             $50                           $7.70
Kingborough Council          $50                           $7.70

Returns and refunds

After delivery please check your order carefully. If there are any issues with the items delivered please bring this to our attention within 24 hour of the delivery so that we can assist you with an appropriate solution.

Terms and Conditions

Please read the terms and condition before using this site (www.billyhill.com.au) where you can browse, select and order products from Billy Hill Organic Store ABN 57 194 107 039.

Your access to and use of this website is conditioned on your acceptance of and compliance with these Terms.  The Terms apply to all visitors, users and others who access or use this website.

We reserve the right, at our sole discretion to modify or replace these Terms at any time and by your continued use of the web site you consent to these variations.

Orders
Customers may browse products on this site, add them to their cart and then checkout. On checkout the customer will be required to submit personal details including name, email, billing and shipping address and to make payment. An order placed on this web site is an offer by you to purchase those products for the price specified including the delivery charges and taxes.

Privacy
Your privacy is important to us. Information collected through the web site in relation to your order is stored in our database so that we can deliver you order and communicate with you in relation to your order. For security purposes No credit card information is stored in our database with all credit card data and payments handled securely by the payment gateway.

We may use cookies when you access this website so that we can recognise your browser and customise your experience. You can switch off cookies by adjusting the settings of your web browser.

Our company may use your purchase history to provide better service and information to you regarding products and services you may be interested in. This communication may be via SMS, email or direct mail. You can choose to opt out of marketing communication.

Pricing and availability
All prices are in Australia dollars and include GST where applicable.

We cannot always guarantee that a product ordered by you on this web site is available or we may find at the time of packing the product from your order does not meet our standard. In this case we will either provide a refund for this particular product or communicate with you to include an alternative product.

All reasonable effort is made to ensure the information on this site is complete and reliable, however their may be typographical errors, pricing errors and other errors or inaccuracies. Some times manufacturers change ingredients and don’t notify retailers.  We do try to keep our ingredients list accurate but from time to time errors may occur.  If you are very concerned you can contact a manufaturer to double check or call us to ask if there have been any changed.  Any errors we seek to correct in a timely manner. We also reserve the right to revoke any stated offer and to make changes to prices or content or product descriptions at any time without obligation to issue any notice of such changes including after an order has been submitted, shipped or received, except as prohibited by the law.

Payment
Payment is made using our Payment gateway. Payments are accepted via Visa and Mastercard. This site does not store your credit card details with submission made directly to the payment gateway which then notifies this site of the success of failure.  If you wish to pay by Direct Debit please contact our store during our normal hours for assistance with this.

Links
This web site may contain links to other third-party web sites that are not owned or controlled by us. We have no control over these web sites and assume no responsibility for the content or privacy policies or practices of any of these third party web sites.